Customer Reviews

Monarch Pool Care takes pride in providing 100% customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our reviews and testimonials to see what some of our clients have said about their experience with Monarch Pool Care.

I’ve been totally pleased with Monarch since you first opened your store on Chatham Heights Road.  The pool supplies are reasonably priced, the store associates are always polite and friendly, just a very pleasant experience!  As for the repair of the leak on the filter at the union, I was very pleased at how quickly you were able to get us on the schedule and fix it in no time at all.  In fact, looking back over the past 3-4 years, every instance where we’ve needed service, y’all have always responded, promptly and efficiently!  

                       ~Roger – Fredericksburg, VA

From 293 reviews
margret Kintner
margret Kintner

They were great n very helpful. With info. N suggestions. I'll go back there.

Response from business owner

Thank you for your review and business!

via Google
Ken Aldredge
Ken Aldredge

Great service!

Response from business owner

Thank you for your review!

via Google
Brandon Fredrickson
Brandon Fredrickson

Love this store and the service they provide. Very nice and professional staff who answered all my questions and helped me get what I need to make my new pool the best it can be.

Response from business owner

Thank you for your review! We appreciate your business and loyalty to our store and our staff!

via Google
Crystal Quarles
Crystal Quarles

We are new to pool ownership as we just acquired it when we moved into our home a few weeks ago! I received assistance from two ladies working there. Both of these woman were knowledgeable and able to assist me and were very kind! I would …

read more
Response from business owner

Thank you so much for your review, kind words, and business!

via Google
Anthony & Theresa B
Anthony & Theresa B

The tech at your Stafford store was most helpful, curtious and respectful. I did not ask for assistance in loading the bags of sand I purchased today however Nicholas was waiting for me as I pulled up with my truck. …

read more
Michael Hynes
Michael Hynes

Len and Ruth are true professionals, along with all the employees at Monarch Pool Care. Always ready to assist with the right information and a smile! If I were to write about all of the things I like about this small business, I'd run out …

read more
Response from business owner

Thank you so much for your meaningful review. We value our customers dearly. Thank you for your loyalty and support.

via Google
Mike Mulroy
Mike Mulroy

great service. friendly owners

Response from business owner

Thank you for your review! We appreciate your kind words, loyalty and business.

via Google
Renaud Osterlund
Renaud Osterlund

Always a pleasure to come in to the store, friendly people working there and knowledgeable. Best company I've shopped at . So glad I switched years ago.

Response from business owner

Thank you so much for your review! We appreciate your kind words, business and loyalty. Thank you for shopping with us!

via Google
paula smith
paula smith

Excellent Service. John and team did a superior job. Thanks for your continued great service. Well done.

Response from business owner

Thank you for your review and business! We appreciate your loyalty. Looking forward to seeing you soon!

via Google
Sue Morris
Sue Morris

The teams taking care of our pool are doing a great job. They go the extra mile and are very conscientious about their work.

via Facebook
Jewel K
Jewel K

Your guys are amazing and very very helpful

Delores Lyle
Delores Lyle

My Service Team JoshA was better than outstanding. When the took the cover off it was excessively green. But when they left, after about an hour it was clearing up. Both team members were very polite and professional and answered all of …

read more
Response from business owner

Thank you for your review! We appreciate your service, loyalty and recommendation!

via Google
joe knight
joe knight

Very friendly, and helpful. really takes the time and care about your pool needs. Very professional and the best!!

Response from business owner

Thank you for your review! We appreciate your business.

via Google
Coco F
Coco F

Stafford location – They are always so helpful, they don’t over sell but give great advice and explanations about what all the different chemicals do.

Definitely very helpful, they remember your name when you’ve been there a couple of times…

read more
Response from business owner

Thank you for your review! We appreciate your business!

via Google
FRANK POTE
FRANK POTE

A great pool store! Great customer service and knowledgeable staff.

Response from business owner

Thank you for your review and business!

via Google
Patty Byram
Patty Byram

Always excellent customer care when I go in. Super family friendly.

Response from business owner

Thank you for your review! We appreciate your business and loyalty! Looking forward to seeing you again soon.

via Google
Sarah Myers
Sarah Myers

Everyone is so knowledgeable and friendly

Response from business owner

Thank you for your review! We appreciate your kind words and business.

via Google
Debbie Trowbridge
Debbie Trowbridge

Excellent work

Friendly and competent workers

Great phone support from the ladies who answered the phones

Many thanks!

Response from business owner

Thank you for your review! We appreciate your business and loyalty.

via Google
Robert Curtis
Robert Curtis

Very knowledgeable about everything

Response from business owner

Thank you for your review, Mr. Curtis. We appreciate your business.

via Google
Gigi Parr
Gigi Parr

Always responsive, helpful and professional. We wouldn't call anyone else.

via Google
White Theresa
White Theresa

Brought in water sample was able to isolate the chemical that was out of balance. Pool now in balance thanks to GREAT professional help from Alexia. Highly Recommend Monarch pool. wayne

Response from business owner

Thanks so much for your view! We are here for you and appreciate your business.

via Google
DJ
DJ

Great atmosphere, and people.

Response from business owner

Thank you for your review!

via Google
Paul Sowa
Paul Sowa

Friendly, knowledgeable staff. In this busy pool season, Monarch has been a pleasure to deal with. We will be using them for all of our future business.

Response from business owner

Thank you for your review! We appreciate your business and loyalty.

via Google
Shawn Coakley
Shawn Coakley

Great job! Always happy with the opening and closings. There is nothing better than coming home after work and the pool is open and ready to go.

Response from business owner

Thank you for your review! We are so thankful for your business and loyalty!

via Google
John Bullers
John Bullers

Found an alternate solution to my problem. Improvise, Adapt and Overcome!

via Facebook
Zachary Leuhsler
Zachary Leuhsler

Awesome experience and very kind people. Just bought an above ground pool and this place helped out tremendously. Love supporting local businesses.

Response from business owner

Thank you for your review and business! We appreciate your support and loyalty!

via Google
Daniel Hurd
Daniel Hurd

As always the good folks of Monarch did a fine job opening our pool for this season. They always answer my questions and take great care of our property. I appreciate the work they do and expect to be a customer for years to come.

Response from business owner

Thank you for your review, support and business!

via Google
Christopher Petoskey
Christopher Petoskey

Awesome company and always there for all of your needs. To include large foreign objects that may end up in your pool and recovery after the fact. 🙂

Response from business owner

Thank you for your review! We are always here to help our customers whatever the circumstances may be!

via Google
Victoria Lavoie
Victoria Lavoie

Always so helpful and nice.

via Facebook
Jim Hepner
Jim Hepner

Monarch pool care are the best at taking care of all your needs whether it be pool or heater hot tub or sauna the best place to go for all your needs or work.

Response from business owner

Thank you for your review! We appreciate your kind words and your business.

via Google
Thomas May
Thomas May

Very satisfied, very helpful. Love the military discount.

Response from business owner

Thank you for your review! We appreciate your business and loyalty!

via Google
Mark B
Mark B

It was a perfect fit. Thanks you

Matthew Roe
Matthew Roe

Always friendly, professional, knowledgeable and courteous 🙂

via Facebook
Steven Shipley
Steven Shipley

Awesome customer service and support. You can count on their staff to work the problem and sincerely work to get you what you need.

Pleasant and professional!

Response from business owner

Thank you for your review!

via Google
Michelle Martel
Michelle Martel

Dependable, Reliable, Reasonable, and Honest. Today that is very hard to find. Great company to work with! Cannot recommend enough.

Response from business owner

Thank you for your kind words and loyalty. We appreciate your business.

via Google
Chris B
Chris B

I completed request but feel I should say more. Your crew was on point...professional, polite, knowledge, and all business. ... Thank you all.

Sean Flynn
Sean Flynn

We had a leak in our hot tub. I was a little nervous about the $200.00 an hour, which is the going rate for working on hot tubs. But I will tell you, as i have told the owner, Len, that his crews do not play around. They came in, …

read more
Response from business owner

Thank you for your review! We appreciate your recommendation and loyalty!

via Google
Cheryl Schwartz Hunter
Cheryl Schwartz Hunter

Everyone is always very helpful and friendly!

Response from business owner

Thank you for your review! We appreciate your business.

via Facebook
Bruce Pierson
Bruce Pierson

Steven did a great job repairing lights that stopped working on spa.

Response from business owner

Thank you for your review! We appreciate your business.

via Google
charles bissey
charles bissey

Very professional and efficient. Completed winterizing with total satisfaction.

Response from business owner

Thank you for your review. We appreciate your loyalty, support and business.

via Google
Brooke Verdow Gaffney
Brooke Verdow Gaffney

At Monarch the employees are extremely welcoming and knowledgeable.

via Facebook
Jane L
Jane L

. . . I think your team did a great job today...very professional and courteous.

Timothy Dumm
Timothy Dumm

Josh and Josh are excellent!!!!

Response from business owner

Thank you for your review! We appreciate your business and loyalty!

via Google
Jason Hall
Jason Hall

Always friendly knowledgeable service.

Response from business owner

We appreciate your business. Thank you for your review!

via Google
Barrie John
Barrie John

Very friendly and knowledgeable staff.

Response from business owner

Thank you for your review! We appreciate your business.

via Google
Darrell Wood
Darrell Wood

I definitely recommend Monarch Pool Company's guys. They came, they were friendly, quick and happy guys. Worth the money.

Response from business owner

Thank you for your review! We appreciate your business and loyalty. Looking forward to working with you again.

via Google
melonii wilson
melonii wilson

As usual, Monarch Pools has completed another successful pool season. Their courteous and professional service has ensured that I will seek their exemplary expertise next year.

Response from business owner

Thank you so much for your review! We appreciate your business and look forward to spending next pool season with you!

via Google
Linda Williams
Linda Williams

Amazing customer service! Len was so patient with us as he explained all the differences in the spas. Thank you for an amazing experience! We love our new Bullfrig Spa.

Response from business owner

Thank you so much for your review! We appreciate your business and loyalty. Looking forward to seeing you soon!

via Google
Richard Morganstern
Richard Morganstern

The staff was very helpful and I will continue to shop for my pool supplies and spread the good word about Monarch Pool Care!

Response from business owner

Thank you for your review! We appreciate you and your business! Thank you for shopping with us and we are looking forward to seeing you soon!

via Google
Courtney Carson
Courtney Carson

I’ve been using Monarch for years! At first for my hot tub and now we added an above ground pool. Their customer service is ALWAYS amazing and it’s a pleasure to go there. I will never use anywhere else! They go over and above to make …

read more
Response from business owner

Thank you for your review! We appreciate ALL the kind words and are so thankful for our customers like you! Thank you for your loyalty and business. Looking forward to seeing you SOON!

via Google
Roosevelt Dunn
Roosevelt Dunn

Extremely experienced and helpful. I will absolutely continue to seek out Monarch Pool Care for all my pool care needs. Thank you so much for the outstanding services.

Response from business owner

Thank you for your review and loyalty! We appreciate your business.

via Google
Frank Rubio
Frank Rubio

Great service, always helpful and friendly!

Response from business owner

Thank you for your review! We appreciate you and your business! Can't wait to see you soon!

via Google
Mark Baker
Mark Baker

Pleased with quality of service and price

via Facebook
Mari Shine
Mari Shine

Highly recommend they are so professional, knowledgeable and helpful

Response from business owner

Thank you for your review! We appreciate your business and loyalty. Looking forward to seeing you soon.

via Google
Bruce Shriver
Bruce Shriver

We had a totally new electrical panel installed inside and outside. The crew worked professionally and courteously for three days until completion. We are 100 % satisfied with this project. A big Thank You to everyone involved. 5 stars .

Response from business owner

Thank you for your review! We appreciate your business and loyalty.

via Google
Nathan Eskin
Nathan Eskin

Superior customer service.

Response from business owner

Thank you for your review! We appreciate your business.

via Google
R Smith
R Smith

The staff at Monarch are professional and knowledgeable on the service and products they provide.

Response from business owner

Thank you for your review! We appreciate your business and loyalty. Looking forward to seeing you soon.

via Google
Donna Richardson
Donna Richardson

The Monarch team is provides excellent service and are always courteous. They’ve helped me resolve every issue I’ve had with my pool over the past 5 years — probably some of the worst they’ve dealt with. I highly recommend them.

Response from business owner

Thank you for your review! We are here to help our customers and appreciate your loyalty and business.

via Google
Maria
Maria

The customer service is exceptional! Every interaction we had with the owners, managers and staff was extremely positive and all were so kind. No question went unanswered. It is rare to have such an enjoyable, pleasant and personal shopping…

read more
Response from business owner

Thank you for your review! We appreciate such kind words, your loyalty and business. We are here to make your shopping experience better. Looking forward to seeing you soon.

via Google
Will Hardy
Will Hardy

Staff went above and beyond to not only educate me about my pool, but suggest necessary products to balance my pool without selling me extras that i did not need...Very Honest & Polite People...I'm now there every week.

Response from business owner

Thank you for your review! We appreciate your business and loyalty. Looking forward to seeing you next week!

via Google
Lisa Sheire
Lisa Sheire

Always there to help me!!! Always have what I need!! So friendly😁

Response from business owner

Thank you for your review! That's what we're here for! We are looking forward to seeing you soon.

via Google
kristen blevins
kristen blevins

This is the only hot tub location I go for supplies and water testing. The people are always extremely friendly and the prices are very reasonable.

Response from business owner

Thank you for your review! We appreciate your business and loyalty to Monarch Pool Care.

via Google
m. “Eu.” ship
m. “Eu.” ship

They are always really friendly when I visit. I came in here recently to get my water tested. They tested my water and soon after they were able to recommend products that would suit my needs. They were also able to answer my questions. …

read more
Response from business owner

Thank you for your review! We always appreciate your business and loyalty. Looking forward to seeing you soon!

via Google
Sandi Hooker
Sandi Hooker

High recommend Monarch and their outstanding staff! Not only are the employees highly trained and competent but their public relations skills are excellent. They immediately recognize problems, offer workable solutions and treat you like …

read more
Response from business owner

Thank you Sandi! We are truly thankful for loyal customers like you. We thank you for your business and look forward to seeing you soon!

via Facebook
Billy Knapp
Billy Knapp

Staff super knowledgeable, helpful and friendly.

Response from business owner

Thank you for your review! We appreciate your business and loyalty! Look forward to seeing you soon.

via Google
Rhonda Parker
Rhonda Parker

Love their service. As a newer pool owner they are always helpful and their prices are not too bad

Response from business owner

Thank you for your review and your loyalty. We appreciate your business!

via Google
Mary Mcd
Mary Mcd

Recommend water testing and supply purchases! Everyone in the store have been friendly and customer focused. They make you feel like you are the only one in the store! Kudos ladies and gent.

via Facebook
heather Schmidt
heather Schmidt

Everyone was kind and helpful. They knew what they were talking about too which helps a noob like me.

Response from business owner

Thank you for your kind words, review and business! Looking forward to seeing you soon.

via Google
Buddy Boomer
Buddy Boomer

I always fell welcomed when I walk in the door. Everyone is always nice and very helpful.

Response from business owner

We are so glad you feel that way. Our customers are like our family. Thank you for your review. Looking forward to seeing you soon.

via Google
Alice Cobey
Alice Cobey

Always friendly and help fill and they do a great job maintaining the pool!

Response from business owner

Thank you for your review and loyalty. We appreciate your business and are looking forward to seeing you soon!

via Google
Walter Andrews
Walter Andrews

We always go to Monarch for our pool supplies and service. We trust them and they have treated us well. Friendly and inviting store front.

Response from business owner

Thank you for your review! We appreciate your loyalty and business. Looking forward to seeing you soon!

via Facebook
Don Rodgers
Don Rodgers

Always helpful and very knowledgeable. They don't try to sell you a bunch of junk you don't need, just solid friendly advice. I am always pleased and they keep my pool looking fabulous.

Response from business owner

Thank you for your review! We appreciate your loyalty and business!

via Google
Geoff Johnson
Geoff Johnson

I've been extremely pleased with Monarch Pool care since they opened their store in Falmouth. I have contracted with them to replace my pump and filter, as well as, install a hand railing. I count on them for my water analysis and all …

read more
Response from business owner

Thank you for your review and kind words. We are so glad we can assist you with all your pool needs. We appreciate your business and we are looking forward to seeing you soon!

via Google
F “Mac” MacDonald
F “Mac” MacDonald

Steven was absolutely awesome and extremely patient. I had water delivery issues.

Recommend Monarch Pool Care to anyone who will listen.

Response from business owner

Thank you for your review! We are glad that you are pleased with our business and look forward to working with you again.

via Google
William Lorenzo
William Lorenzo

Thank you Monarch for getting my pool up and running, it took 3 visits over 5 days but everything you said to do worked! My pool is finally open as my kids are extremely happy!

Response from business owner

Thank you for allowing us to asisst this Summer with your pool opening! We look forward to seeing you soon!

via Facebook
Trisha Young
Trisha Young

Wonderful customer service!!

Response from business owner

Thank you for your review!

via Google
Stacy Timmins
Stacy Timmins

Always so friendly and helpful. We have no idea what we are doing with the pool that came with house and they have walked us through every step.

Response from business owner

Thank you for your review! We are always here to assist you with whatever questions you may have. Thank you for your business. Looking forward to seeing you soon!

via Google
Richard McCosco
Richard McCosco

Great service and the most knowledgeable people of any pool store I have dealt with. Glad I switched.

Response from business owner

Thank you for your review, loyalty and business! It's always nice to see you in store Mr. McCosco!

via Google
Oneris Barett
Oneris Barett

Good morning wonderful pool-smart people!

I was in your store the other day and was helped by Mary who provided outstanding customer service as it relates to everything in your store. Her dedication to explaining and teaching me what I …

read more
Response from business owner

Thank you for your kind words and business. We thank you for your loyalty to Monarch Pool Care and look forward to seeing you soon.

via Google
Dan A
Dan A

My experiences in dealing with the staff are always helpful and I get what I need. Everyone is professional and courteous. If not a stock item it is ordered while I am there and available in a few days. Pool maintenance help and advice …

read more
jeffrey tyree
jeffrey tyree

Always great friendly service.

Response from business owner

Thank you for your review!

via Google
Tom Keogh
Tom Keogh

A superb, customer oriented business. We highly recommend Monarch Pools to anyone who has a pool or spa, or who is considering a pool or spa. Their staff is knowledgeable, helpful, friendly and customer focused. Special shout out to Josh…

read more
Response from business owner

Thank you for your review! We appreciate your loyalty and business.

via Google
Mike W
Mike W

The staff at Monarch Pools is great, they are very knowledgeable and helpful.

Response from business owner

Thank you for your review!

via Google
L Ley
L Ley

This is my third year with Monarch Pools and it's still the same consistent great service, even during these challenging times. Thank you so much for something to count on.

via Google
Manners Fran
Manners Fran

Monarch Pool Care are great. They open/close our pool/hot tub each year and we get all of our supplies from their store. Everyone is so nice and helpful. Highly recommend them!!

Response from business owner

Thank you SO much for your kind words! We appreciate your business and loyalty.

via Facebook
Christopher Farmer
Christopher Farmer

Excellent customer service, I am a newbie to the spa world and they held my hand and walked me through the entire process.

Response from business owner

Thank you for your kind words! We appreciate your loyalty and business.

via Google
Mandy Lemmon
Mandy Lemmon

Best customer service and knowledgeable in pool care!

Response from business owner

Thank you for review! We appreciate your comment and your business.

via Google
M THOMAS
M THOMAS

Monarch Pool Care has always had what we need to get our pool open, closed and through the summer! The staff is knowledgeable and friendly and get you in and out with zero hassle. I will always use this company for my pool and spa.

Response from business owner

Thank you for your kind words and your review. We are glad to be of any help during Pool Season and please know we are always here for you!

via Google
Jose Negron
Jose Negron

Love this place very friendly and knowledgeable. Great customer service also They are not about selling you quantity but quality and I like that about them. They will tell you if you don’t need something they are not about just trying to …

read more
Response from business owner

Thank you very much for your review! We appreciate your loyalty to Monarch Pool Care and your business.

via Google
Mzz Molly
Mzz Molly

We’ve been with Monarch Pool for almost 13 years. They have the best staff, always courteous, professional, knowledgeable and helpful. We see no reason to seek out another company to replace them. They have provided us excellent service …

read more
Response from business owner

We can't thank you enough for your review. We truly value our customers, they are our family. We appreciate you all dearly. Thank you for your loyalty and business year in and year out.

via Google
Jason and Amanda Roland
Jason and Amanda Roland

Very friendly and knowledgeable staff, ran water samples in the store to work out proper pool chemistry, prices are fair, answered questions for a first time pool owner

Response from business owner

Thank you for your review and business. We are here to answer all your questions anytime you need.

via Google
Kimberly Yeick
Kimberly Yeick

Wonderful customer service. Knowledgeable and helpful with any pool or spa problem. A great business. I’m happy to be their customer.

Response from business owner

Thank you for your review! We are so thankful for your business and loyalty.

via Google
Rhaul Isidro
Rhaul Isidro

The team is great. They greet you the minute you walk in the door. Everyone is knowledgeable about what they are doing. The team is so nice and courteous, always willing to help you understand what is needed and how to care for a pool. …

read more
Response from business owner

Thank you so much for your review Mr. Isidro. We appreciate your business and loyalty. Looking forward to seeing you soon!

via Facebook
Rick Rice
Rick Rice

A great company! They back up all their work and follow up very quickly when you contact them! The owners are very involved and make sure the "customer always comes first".

Response from business owner

Thank you for your review, Mr. Rice. We appreciate your business!

via Facebook
Steven Junkersfeld
Steven Junkersfeld

Great staff and quality work. I buy all my supplies at their Stafford location and they recently replaced my pool liner. I couldn't be more satisfied.

Response from business owner

Thank you for your review! We are thankful for our customers like you, your business and loyalty.

via Google
Ashleigh Crockett
Ashleigh Crockett

They open and close my pool every year. They are the best!

Response from business owner

Thank you, Mrs. Crocket. We appreciate your continued business and support each season! 🙂

via Facebook
Brent Light
Brent Light

As always great service from Monarch!

via Google
Janelle Page Barlow
Janelle Page Barlow

We have used Monarch for 11 years now. Ruth and Len were so helpful when we bought our house with the pool already in the ground. We knew nothing about owning a pool and they were so helpful and patient with us. We couldn’t imagine using …

read more
Response from business owner

Thank you so much for your review! We thank you for your loyalty over the past 11 years and look forward to seeing you soon!

via Facebook
Lesley Ecker
Lesley Ecker

We have been dealing with Ruth and Len from Monarch Pool for the past 17 years and would not anyone else taking care of our pool!! Their customer service is excellent!!

via Google
Bill Sands
Bill Sands

Love shopping here great service and great employees

Response from business owner

Thank you for the review! We appreciate your business and kind words.

via Google

We bought the IR Sauna in December and my husband found it relatively easy to put together (with the help of 2 other family members). Thankfully everything was already wired it was just a matter of connecting walls, inserting the bench and connecting a couple of wiring harnesses, then adding the ceiling. I love the Bluetooth feature and the colored lights. The Infrared is different from the moisture sauna in that the moisture doesn't hit everything and reach deep enough. The effect of the IR seems to go deeper and last longer when used as a part of my evening ritual. It also seems to have added benefit of providing a better nights' sleep. I would highly recommend the sauna for anyone with any type of chronic pain condition or anyone wanting the spa feeling in the privacy of their own home. 

-Jenny 

Thank you to you, Len, everyone at the Chatham Heights location and Fred and his team for a wonderful "First Season Pool Ownership Experience." I look forward to working with you next pool season. 

-Mrs. L. Atherley 

After dealing with three incompetent pool companies during our nine years in this home, Monarch came to our rescue. Everyone we have dealt with, from Len, Ruth, the techs and staff, are not only extremely knowledgeable, but also professional and efficient. We could not be more pleased. For the past three years, Monarch has seen to it that our pool looks consistently fabulous and, it is with thanks to them, that we can simply kick back during the season and enjoy with no worries where the pool is concerned. We love Monarch.

Mark R.

Stafford, VA

Ken and I would like to express our appreciation for the outstanding job the Monarch Pool Care company did in completing the renovation of our 34 year old pool. We have had the pleasure of using your company for everything from water testing to pump repair since you opened at your first location. When the bids came in and yours was so competitive, there was no question that we would choose your company. We are so glad we did. From demolition to completion, we were very impressed that Len was here every day to check on progress and make sure that every aspect of the process was completed to his very strict specifications. When there was any kind of problem, management took care of it immediately. Their problem solving abilities went above and beyond what we expected. The follow up maintenance that is required after the completion of the pool is impressive as it requires the pool to be brushed and the water balanced for a month. The team from Monarch Pool Care has been here twice a day every day to ensure that we receive the best outcome on our investment. Your prompt, professional service from the time you submitted the written quote to the completion of the project sets your company apart from any other company we have worked with in the past. Thank you so much for our beautiful “new” pool. We look forward to having your company install the new pool cover that we purchased from you. Your company really does “do it all” and we would highly recommend you to anyone that wants a professional, strictly scheduled, high quality experience.

Ruth and Ken

Stafford, VA

Monarch Pool Care is by far the best pool store I have ever used. I would recommend you use them as your pool store for their exceptional services, advice, and their customer relations. They treat you with that personal touch as to treat my daughter with changing the in store TV channel to cartoons while I have my pool water sample tested, ensuring I get the necessary chemicals to keep my pool balanced and cared for.

There are many options from pool stores, to major retailers caring pool supplies and equipment in the area, but you will not find the same quality or level of services, along with advice, to help you personally understand your unique pool. This is the type of small business that I like, recommend and will always use for my pool needs.

Matt

Stafford, VA

Monarch Pool Care provides responsive, first class service that is outstanding!

Sandy

Stafford, VA

Monarch Pool Care is one of the best companies I have ever dealt with and after spending over 23 years in the Air Force I have dealt with companies all over the world. Ruth and Len are honest and professional in all my dealings with them. I do not believe any task with a pool is too big for them. Case in point, my pool had not been ran or winterized in two years when I bought my house. When I pulled the safety tarp back the water was so black you could not see the first step which was only 10 inches deep. The pool is a beautiful big free formed concrete pool. I thought there was no hope to get the water clean much less the pool area itself. Len told me he could get the water clean and probably any stains that may be in the pool. I thought well let’s see but this may just be a good sells pitch. To my surprise the water was crystal clear within two weeks and the pool was open to swim. But there were some very bad stains in the concrete which made the pool look bad even though they were just cosmetic. I thought I would have to drain the pool and do an acid wash and then resurface the inside of the pool. That was going to be very expense. Len said he was sure he could get the stains out without all that work. I must admit I had my doubts. All during the summer Len tried different things to get the stains out from old methods to the latest chemicals on the market. He did all this without interrupting our swimming. There would be few hours we could not swim but those times were usually early in the morning. At the end of the summer the stains were almost gone but some were still visible. Before Len closed the pool for the winter he did a two week acid bath on the pool (pool is still full of water). At the end of two weeks none of the stains were visible. I am a perfectionist and to see all the stains gone was remarkable. Len and Ruth were easy to deal with during this whole process and they did the work at a fraction of what it would have cost me to drain the pool and resurface the inside. Like I said at the beginning one of the best companies I have ever dealt with!

Clarence

Stafford, VA

We are so grateful to Monarch Pool Care for their personalized service and expertise. They are like a contemporary “Mom & Pop Shop” where the customer is treated with sincere & friendly attention. Plus, they have gone over and beyond for us in stopping by to check on the pool/equipment whenever we had a concern. We fondly think of Ruth & Len, and their employees, as extended family

Dale & Cathy

Stafford, VA

We’re not ‘pool people.’ We inherited our pool when we bought our home and though we enjoy the pool, we sure were not excited about the work that goes into it. We were ready to order up the dump trucks of dirt to relieve our pain, but instead we found Ruth and Len and Monarch Pools. They brought back the fun by taking away the work. They have been incredibly reliable, patient and capable – they are the BEST!

Dave & Tina

Stafford, VA

Very accommodating to meet our closing needs as well as “teach” us pool care once we bought our new home with a pool. Very reliable and family centered-we will always use Monarch Pool Company!!

Karen & Ed

Stafford, VA

I cannot say enough good things about Monarch Pool Care!” They have opened and closed our pool, provided us with cleaning services, and pool sat for us while we were on vacation. I am so glad they have a store now so we can buy all our pool supplies there. Thank you Ruth and Len for all you have done!

Kathy

Stafford, VA

Monarch Pool Care provides me with 100% of my pool care products and maintenance requirements from opening to closing. Their staff has the expertise, formal training, experience, and credibility to quickly troubleshoot any water clarity, chemical balance, or physical maintenance issue. Monarch brings the best of a classic local small business to our community. You know the owners, you trust their advice, and you receive fair value in return for your patronage. Len and Ruth are honest, dedicated, and reliable business operators, and they will not stop until they get your pool maintenance project completed correctly and quickly.

Wayne

Stafford, VA

Please call 540-657-7946 or complete the form below and we will be in contact shortly.