Customer Reviews
A Word From Our Customers
Monarch Pool Care takes pride in providing 100% customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our reviews and testimonials to see what some of our clients have said about their experience with Monarch Pool Care.
I’ve been totally pleased with Monarch since you first opened your store on Chatham Heights Road. The pool supplies are reasonably priced, the store associates are always polite and friendly, just a very pleasant experience! As for the repair of the leak on the filter at the union, I was very pleased at how quickly you were able to get us on the schedule and fix it in no time at all. In fact, looking back over the past 3-4 years, every instance where we’ve needed service, y’all have always responded, promptly and efficiently!
~Roger – Fredericksburg, VA
We used two other companies to service our pool before finding Monarch. The level of service, attention to detail, communication, and thoughtfulness of Monarch is unparalleled. They have been incredibly supportive of our family and do an …
read moreThank you so much for your review, business, and loyalty! We appreciate you and are looking forward to seeing you again soon!
Awesome pool company! After trying a few other companies and ultimately finding Monarch, what a great find! They are professional, polite and knowledgeable. Thank you Monarch and glad to have found y'all!
Thank you so much for your review! We appreciate your business! Looking forward to seeing you again soon!
Professional run business with knowledgeable and friendly staff. Expert advice on maintaining pools and spas. The place to go if you live in Stafford and want a quality products and services.
Thank you for your review! We appreciate your business and loyalty. We look forward to working with you again!
Good morning,
I am very appreciative of the care and attention that I received from Monarch Pools! The office people are so kind and helpful and John who has been maintaining the pool this year has been just great even coming out two days …
read moreThank you for your review, business, and loyalty! We are so thankful for our customers and we look forward to working with you again soon!
Ruth, Alexa, and the staff in Stafford are phenomenal.
I am a first year pool owner. Everytime I go in I learn, they answer all of my questions, are ready to share knowledge and I leave feeling empowered that I can do this.
Additionally, …
read moreThank you so much for your review, loyalty, and business! We are always here for you and your pool needs!
Monarch Pool Care has been a lifesaver! I am new to pool ownership. I was struggling with understanding pool chemical balancing and was reading so many different things online. We visited Monarch and Ruth was SO nice and knowledgeable. She …
read moreThank you so much for your review! We truly appreciate our customers, their loyalty, and helping them learn and succeed in pool ownership. We look forward to seeing you soon!
Hello. I don’t have social media accounts but I have to write and let you know what a great job is done on my pool maintenance. Love your company and tell everyone I know that you’re the best company around. Thank you!
Very busy tonight, but always excellent service. Thank you Stephan for your throughal explanations of where I was going wrong, and Alexia, always so patient & helpful. Never ruffled.
Thank you for your review! We appreciate your loyalty and business! Looking forward seeing you soon!
The gentlemen at Monarch did an amazing job opening our pool this season. They cleaned off our cover and power washed the deck where the cover tie downs left residue from the winter. In addition, the filter was set up, the bottom of the …
read moreThank you for your review! We value our customers and are thankful for your kind words! We also appreciate your business and loyalty.
Monarch Pool is amazing. I’ve been using them for two years now, and being fairly new to pool ownership, I always seem to have tons of questions. Every interaction I have had with all staff has been wonderful. They are patient, …
read moreThank you for your review and business! We appreciate your review and look forward to helping in the future!
I’ve been a Monarch customer since the day they opened their doors. The quality of service that they provide to their customers is rarely seen in any industry. Len and Ruth are great people that have spent the last 18 or so years becoming …
read moreThank you for your review! We enjoy your business and appreciate your loyalty. We are so thankful for our customers and look forward to seeing you in the store soon!
Their customer service and knowledge of pool products is beyond exceptional! They helped me get a green algae pool into a clear pool, all without trying to sell me on anything I didn’t need. Especially helpful for someone who didn’t know …
read moreThank you so much for your review! We appreciate the kind words, your service, and your loyalty! Looking forward to seeing you again!
I am very happy with the service I receive at Monarch Pools. On my most recent visit, the lady who helped me pointed out that I had picked out the incorrect size pressure gage for my pool. She then got the correct part for me. This saved…
read moreThank you for your review! We are thankful for your business and loyalty. We look forward to seeing you soon.
Yes I would definitely recommend this business. The entire process from Sales to Delivery was great and in most cases faster than expected and that I was ready for. The delivery team/group was awesome. I must admit that I watched from the …
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The reliable, efficient and polite staff at Monarch pool kept my pool looking amazing, from opening to closing each year for the past 6 years. I would not consider any other, I highly recommend this company,
Thank you for your review! We appreciate your business and loyalty over the years!
First time hot tub owner (inflatable, purchased online) and I know nothing about the needed chemicals or how to use them. The sales lady was very helpful, grabbing all the needed supplies and instructing me how to use them.
Thank you for your review and for your service! We appreciate you!
We just had our pool closed yesterday and they did an amazing job! They did so much more then other companies we’ve used to close our pool. Very friendly, courteous and knowledgeable. We will be using them from here on out.
Thank you for your review! We appreciate your business and are looking forward to working with you again!
As always we receive a friendly Health care check of our pool...... Thank you all!!!!
I needed seals in my super pump. It was leaking water from the bottom of the pump. Len, as always, was very happy to help and gave a few tips to have the job turn out right. Monarch had the seal kit there at the store ( no need to order …
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I have used Monarch Pool Care for years for all my pool needs. Their service has always been top notch. Today Josh Hewitt came to my house as a courtesy to make sure I was ready for my pool opening. On his way out I asked him to help me …
read moreThank you so much for your review! We truly appreciate you, your business, and your loyalty!
Monarch has taken care of our pool since 2016 am we would not trust it to any other company. This year we had to get our pool liner replaced and the service was the best! Friendly staff as always. Willing to answer any questions we had. We …
read moreWe can't thank you enough for the review, your service, and loyalty. We are always here to assist you and look forward to seeing you soon!
Every single person I have ever talked to at either location is exceptionally courtesy and helpful, friendly and knowledgable. As an example, because I use well water to occasionally fill my.pool, they referred me t a different type of …
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Completely satisfied!!
A crew came out and removed our old hot tub with little difficulty. Have a hill and it was a large tub. Quite impressed!
The hot tub we purchased was delivered without issue. Upon filling, there was an issue with …
read moreThank you so much for your review, loyalty, and business! We are looking forward to seeing you soon!
Very much appreciated the communication between the office and the crew coming out for the pool opening. They were timely and friendly.
Only issue was the cover was left out folded up vice being stored like last year. It rained, so it is …
read moreI wanted to give Kevin, Blake and Ayden, Ashley and the entire Monarch team my thanks and gratitude for doing such a great job in guiding me and servicing my pool. I am new to this endeavor and I appreciate the great job and customer care …
read moreThank you for much for your kind review! We appreciate your words, your business, and your loyalty! Looking forward to working with you again soon!
We had our pool installed earlier this year and the folks at Monarch have gone out of their way to answer any questions I had about how to best care for our pool. I love being able to support a local business that obviously cares about …
read moreMonarch Pool Care has the best staff! Everyone is very helpful and knowledgeable. If you have a problem with your pool they have a solution. The best customer service ever and always with a smile. I highly recommend Monarch Pool Care.
Thank you for your kind words! We truly appreciate our customers and are thankful for your business.
always so friendly and well educated about their pool supplies. never had to wait for help they always greet you as you come in the door. very knowledgeable about all makes and brands.
Thank you for your loyalty and for choosing Monarch Pool Care! We are always here to help and happy to see our customers.
“We bought the IR Sauna in December and my husband found it relatively easy to put together (with the help of 2 other family members). Thankfully everything was already wired it was just a matter of connecting walls, inserting the bench and connecting a couple of wiring harnesses, then adding the ceiling. I love the Bluetooth feature and the colored lights. The Infrared is different from the moisture sauna in that the moisture doesn't hit everything and reach deep enough. The effect of the IR seems to go deeper and last longer when used as a part of my evening ritual. It also seems to have added benefit of providing a better nights' sleep. I would highly recommend the sauna for anyone with any type of chronic pain condition or anyone wanting the spa feeling in the privacy of their own home.
-Jenny ”
“Thank you to you, Len, everyone at the Chatham Heights location and Fred and his team for a wonderful "First Season Pool Ownership Experience." I look forward to working with you next pool season.
-Mrs. L. Atherley ”
“After dealing with three incompetent pool companies during our nine years in this home, Monarch came to our rescue. Everyone we have dealt with, from Len, Ruth, the techs and staff, are not only extremely knowledgeable, but also professional and efficient. We could not be more pleased. For the past three years, Monarch has seen to it that our pool looks consistently fabulous and, it is with thanks to them, that we can simply kick back during the season and enjoy with no worries where the pool is concerned. We love Monarch.”
Mark R.
Stafford, VA
“Ken and I would like to express our appreciation for the outstanding job the Monarch Pool Care company did in completing the renovation of our 34 year old pool. We have had the pleasure of using your company for everything from water testing to pump repair since you opened at your first location. When the bids came in and yours was so competitive, there was no question that we would choose your company. We are so glad we did. From demolition to completion, we were very impressed that Len was here every day to check on progress and make sure that every aspect of the process was completed to his very strict specifications. When there was any kind of problem, management took care of it immediately. Their problem solving abilities went above and beyond what we expected. The follow up maintenance that is required after the completion of the pool is impressive as it requires the pool to be brushed and the water balanced for a month. The team from Monarch Pool Care has been here twice a day every day to ensure that we receive the best outcome on our investment. Your prompt, professional service from the time you submitted the written quote to the completion of the project sets your company apart from any other company we have worked with in the past. Thank you so much for our beautiful “new” pool. We look forward to having your company install the new pool cover that we purchased from you. Your company really does “do it all” and we would highly recommend you to anyone that wants a professional, strictly scheduled, high quality experience.”
Ruth and Ken
Stafford, VA
“Monarch Pool Care is by far the best pool store I have ever used. I would recommend you use them as your pool store for their exceptional services, advice, and their customer relations. They treat you with that personal touch as to treat my daughter with changing the in store TV channel to cartoons while I have my pool water sample tested, ensuring I get the necessary chemicals to keep my pool balanced and cared for.
There are many options from pool stores, to major retailers caring pool supplies and equipment in the area, but you will not find the same quality or level of services, along with advice, to help you personally understand your unique pool. This is the type of small business that I like, recommend and will always use for my pool needs.
”
Matt
Stafford, VA
“Monarch Pool Care provides responsive, first class service that is outstanding!”
Sandy
Stafford, VA
“Monarch Pool Care is one of the best companies I have ever dealt with and after spending over 23 years in the Air Force I have dealt with companies all over the world. Ruth and Len are honest and professional in all my dealings with them. I do not believe any task with a pool is too big for them. Case in point, my pool had not been ran or winterized in two years when I bought my house. When I pulled the safety tarp back the water was so black you could not see the first step which was only 10 inches deep. The pool is a beautiful big free formed concrete pool. I thought there was no hope to get the water clean much less the pool area itself. Len told me he could get the water clean and probably any stains that may be in the pool. I thought well let’s see but this may just be a good sells pitch. To my surprise the water was crystal clear within two weeks and the pool was open to swim. But there were some very bad stains in the concrete which made the pool look bad even though they were just cosmetic. I thought I would have to drain the pool and do an acid wash and then resurface the inside of the pool. That was going to be very expense. Len said he was sure he could get the stains out without all that work. I must admit I had my doubts. All during the summer Len tried different things to get the stains out from old methods to the latest chemicals on the market. He did all this without interrupting our swimming. There would be few hours we could not swim but those times were usually early in the morning. At the end of the summer the stains were almost gone but some were still visible. Before Len closed the pool for the winter he did a two week acid bath on the pool (pool is still full of water). At the end of two weeks none of the stains were visible. I am a perfectionist and to see all the stains gone was remarkable. Len and Ruth were easy to deal with during this whole process and they did the work at a fraction of what it would have cost me to drain the pool and resurface the inside. Like I said at the beginning one of the best companies I have ever dealt with!”
Clarence
Stafford, VA
“We are so grateful to Monarch Pool Care for their personalized service and expertise. They are like a contemporary “Mom & Pop Shop” where the customer is treated with sincere & friendly attention. Plus, they have gone over and beyond for us in stopping by to check on the pool/equipment whenever we had a concern. We fondly think of Ruth & Len, and their employees, as extended family”
Dale & Cathy
Stafford, VA
“We’re not ‘pool people.’ We inherited our pool when we bought our home and though we enjoy the pool, we sure were not excited about the work that goes into it. We were ready to order up the dump trucks of dirt to relieve our pain, but instead we found Ruth and Len and Monarch Pools. They brought back the fun by taking away the work. They have been incredibly reliable, patient and capable – they are the BEST!”
Dave & Tina
Stafford, VA
“Very accommodating to meet our closing needs as well as “teach” us pool care once we bought our new home with a pool. Very reliable and family centered-we will always use Monarch Pool Company!!”
Karen & Ed
Stafford, VA
“I cannot say enough good things about Monarch Pool Care!” They have opened and closed our pool, provided us with cleaning services, and pool sat for us while we were on vacation. I am so glad they have a store now so we can buy all our pool supplies there. Thank you Ruth and Len for all you have done!”
Kathy
Stafford, VA
“Monarch Pool Care provides me with 100% of my pool care products and maintenance requirements from opening to closing. Their staff has the expertise, formal training, experience, and credibility to quickly troubleshoot any water clarity, chemical balance, or physical maintenance issue. Monarch brings the best of a classic local small business to our community. You know the owners, you trust their advice, and you receive fair value in return for your patronage. Len and Ruth are honest, dedicated, and reliable business operators, and they will not stop until they get your pool maintenance project completed correctly and quickly.”